Privacy Policy

Who we are

This website, charcoalsource.com, is operated by Charcoal Source, a hardwood charcoal producer and packager based in Mexico that serves companies in the United States.

Information we collect

This website does not have contact forms, user accounts or online payments. We only receive personal information when you choose to contact us directly by email, phone or WhatsApp. In that case, we receive the information you share with us, such as your name, company, email address, phone number and the details of your request.

We use Google Analytics to understand how visitors use this website (for example, pages visited, approximate location, device and browser type, and how you arrived at the site). Google Analytics uses cookies to collect this information. It does not give us your name or contact details.

How we use information

• To answer your inquiries and prepare quotes
• To coordinate orders, packaging and logistics if you become a customer
• To improve the content and usability of this website

We do not sell your personal information.

Sharing information

If you place an order, we may share the information needed to fulfill it with the companies involved in producing, packing and shipping it, including freight carriers and customs brokers. Website usage data is processed by Google as described in Google's own privacy policy.

Cookies

The only cookies on this website are those set by Google Analytics. You can block or delete cookies in your browser settings, or use Google's opt-out browser add-on for Google Analytics.

External links

This website links to other sites, such as oldwestbrand.com, YouTube and WhatsApp. Their privacy practices are governed by their own policies.

Your choices

You can ask us to access, correct or delete the personal information you've shared with us by contacting us at Email.

Changes

We may update this policy from time to time. The date below shows the latest update.

Last updated: October 2026